FAQs

Depending on the restrictions of the online retailer, Myparcel can return your online shopping.

First you need to find the returns address for the retailer, which is usually available on their website or with a quick Google search. Then follow the three steps to using Myparcel as usual.

Remember to include within your parcel any additional returns form which your online retailer may require.

The cost of a delivery varies depending on:

• The pickup and dropoff localities
• The size and weight of the parcel(s)
• The number of parcels being sent
• The speed of delivery you require
• The transport carrier you choose
• Any warranty option you may decide to take up

To find out the exact cost for your particular delivery requirements, simply fill out the details on the home page.

When you click the See Quotes button you will be presented with a number of the best quotes from a selection of transport carriers, showing different prices (including GST) and different delivery ETA’s. Whichever quote you select will be the cost of shipping your goods as stated, with the only other cost being a warranty option should you choose to cover your goods for loss or damage during transit.

If you have searched the FAQs for a solution without success, you can click here to raise a Support Request online.

Myparcel is a value-for-money online freight brokering and delivery system, available for anyone to use.

It allows you to instantly see the best quotes from multiple transport carriers to ship your goods door-to-door anywhere in Australia. All you need to do is select your preferred quote, provide the freight information, and use your credit/debit card or PayPal to pay. No need to travel any further than your own front door to drop off the goods for shipment.

Myparcel allows you to send anything ranging from a single envelope to a truckload of pallets without leaving the comfort of your home or office. The only thing that Myparcel can’t deliver is hazardous or dangerous goods.

We think you’ll wish you’d found Myparcel before.

Dangerous/hazardous goods are any item or material that could endanger or harm drivers, handlers or any persons, property or the environment.

 Myparcel does not ship dangerous or hazardous goods.

It is your responsibility to be aware of the contents of all items shipped and ensure that no hazardous or dangerous goods are contained therein.

For a comprehensive list of dangerous and hazard goods in Australia, please download the Australian Dangerous Goods Code:
https://www.ntc.gov.au/codes-and-guidelines/australian-dangerous-goods-code

In summary, dangerous and hazardous goods include, but are not limited to:

Yes. You need a standard printer to print the label(s) for your freight and the manifest for your driver. These can be printed in black and white on standard A4 paper. Don’t forget to securely attach a label to each item (and 2 labels to each pallet or skid) and sign 2 copies of the manifest ready for your driver!

It is important to provide accurate weight and dimension measurements when you book your goods for transport due to Chain of Responsibility and Occupational Health and Safety reasons. Transport carriers use the information you provide to ensure that the right van, truck, driver, route and facilities are used to transport your goods swiftly and safely.

Note that if you understate any measurements, you may be subject to an additional surcharge which exceeds the price for delivering correctly stated goods at time of booking. In other words, it is of no advantage to understate weight or dimension measurements.

If you need to cancel your shipment after it has been booked, you will need to raise a Support Request.

For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, and describe why you need to cancel the booking.

A Myparcel customer service representative will respond to you via email with an update on the cancellation of the booking.

Note that if the goods are already in transit, the delivery may need to be redirected rather than cancelled, and you will not be refunded the booking payment. If the goods have not been picked up, we will refund the booking payment to your credit card, less a service charge for cancellation.

Before you start measuring your freight, make sure your parcels are fully packaged. To record the length of an item, measure the furthest horizontal points across the face of your parcel. To record the width, measure the depth of your parcel. To record the height, measure your parcel vertically from the base to the highest point of your parcel.

Note: All measurements entered into Myparcel must be in centimetres (cm). For measurements less than 1 cm (such as an envelope height) just round up to 1.

How to measure pallets and skids

To measure a pallet or skid, stack and wrap all goods on the pallet/skid ready for shipment, and then measure the maximum length, width and height of the entire item. You must include the height of the pallet or skid in the measurements.

There are a number of different Myparcel documents you may need to print, including:

• Labels
• Manifests
• Booking Details
• Receipts
• Consignment Notes
• Customs Declarations / Commercial Invoices

Some of these are in the form of a PDF document, and some are in the form of a Web Page (HTML document), and the method of printing each may vary slightly depending on the browser you are using.

The first thing is to make sure that you are on a page showing the booking/shipment details. This could be the page shown immediately after completing a booking, or the page which opens when you click on the Shipment Status link in a Booking Confirmation Email, or the booking details page selected from the Member Dashboard or Shipment Viewer.

At the bottom of this page in the Download & Print section, click the Print button for the document you wish to print. Initially this will just download and display the document. To print it you will need to use you browser’s normal printing method. Usually there will be a print button near the top right of the browser window, or if you right-click the mouse on the window a print option will normally appear.

Choose the correct printer and adjust the print settings/preferences (page/paper size, orientation, margins, scale, etc.) as required before clicking the final print button.

Pallets and skids may need to be weighed with specialised scales. Alternatively, you can weigh each item on the pallet/skid individually (refer to FAQ How do I weigh my parcel?), the pallet/skid itself and the packaging material, then add all the weights together.

Typical weights of various types of unloaded pallets are:

Unloaded skids are often smaller and about half the weight of a pallet, however it varies according to the size and type of skid.

Note that these are typical weights, and actual weights may vary widely. Ensure that any pallet or skid you use is rated to hold the weight of the goods being shipped.

Enter the weight of the loaded and wrapped pallet/skid into Myparcel in kilograms (kg) per pallet/skid.

Generally, small envelopes are considered to be less than 250 grams (0.25kg) in weight and large envelopes are considered to be less than 500 grams (0.5kg) in weight.

We recommend reading the Australia Post envelope size and weight guidelines for further information.
auspost.com.au/business/shipping/check-sending-guidelines/size-weight-guidelines

Parcels can be weighed in a variety of ways depending upon their size. Always make sure to weigh your parcel after it is fully packaged.

For small packages you can use bathroom or kitchen scales.

For large packages, you can weigh yourself on bathroom scales and then weigh yourself holding the parcel on bathroom scales. Subtract your weight from the weight of yourself holding the parcel. The result is the parcel weight.

Enter the weight of the packaged item into Myparcel in kilograms (kg) per parcel.

Residential addresses are buidings where people live. A business operating from home or an apartment building are examples of residential addresses.

Commercial addresses are buildings zoned for commercial use. They normally have a reception or front-desk, or a loading dock or delivery drop-off window or area. Examples of commercial addresses are office buildings, retail stores, shopping centres, factories, warehouses, hotels, hospitals and farms.

If you are trying to print a booking, label, manifest, consignment note, customs declaration or receipt and it is printing too small or too large on the page, or using too many pages to print, you will need to adjust your browser’s print settings.

Every browser has a different method for changing the size of the print. The print settings appear when you start to print something. Look for a setting or preference called Scale or Zoom. They are normally expressed as a percentage. Adjust this setting as required before clicking the Print button.

You may also need to adjust the Page/Paper Size (normally A4 in Australia), Orientation (Portrait or Landscape) and Margins to achieve the desired result.

If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination.

You will need to raise a Support Request.

For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the new dropoff address, and describe why you need to redirect the delivery.

A Myparcel customer service representative will respond to you via email with an update on the delivery redirection.

Note that if the goods are already in transit, it may not be possible to redirect the delivery. In this case you will need to make a new booking to pickup the goods from the incorrect address and deliver them to the new address.

Use the +Add Item button to enter multiple types, weights or sizes of parcels to be sent to the same address. For example, a box and a satchel, or two boxes of different size.

You can also alter the Quantity number to reflect multiple of the same item going to the same address. The Quantity can range from 1 to 99. For example, three pallets of the same dimensions and weight.

If you wish to send parcels to different addresses, you will need to create a separate booking for each address. We recommend Signing Up and using the Myparcel Member Dashboard to manage and track your bookings.

A palette is normally a two-deck hardwood or softwood support frame for transit and stacking, typically 117 x 117 x 15cms in Australia.

A skid is normally a single-deck timber, plastic or metal support frame for transit, which can be smaller or larger than the typical pallet dimensions.

Both pallets and skids can be lifted by forklift trucks.

Unfortunately the two names are sometimes used interchangeably.

Myparcel accepts Visa, Mastercard and American Express credit/debit card payments.

PayPal payments from your PayPal balance, linked bank account, Visa, Mastercard and American Express are also accepted.

We recommend choosing your parcel type based on the goods you are sending. As a general guide:

Satchels/Envelopes:

Envelopes are best for flat paper items. It is best to avoid packaging rigid items in envelopes, including CDs or pens, unless bubble-wrapped.

Satchels are best for small goods that are not fragile, such as items of clothing. Satchels often come in 500 gram (0.5kg), 1kg, 3kg and 5kg limits, depending on the carrier. If you are using a branded carrier satchel but have selected to send it with a different carrier, we recommend turning the satchel inside out.

Cartons/Boxes:

Cartons and boxes are best for moderate sized items or for goods which should not be crushed or bent. Cartons and boxes are ideal for goods with a weight of less than 30 kilograms (kg).

Choose a box that is durable and can be stacked – ideally made of corrugated cardboard. Make sure your box is well sealed and in good condition. For fragile goods, use plenty of shock absorbent padding inside the box, and label clearly as fragile on the outside.

Pallets/Skids:

Pallets and skids are rigid timber or plastic base frames used for transit, which are ideal for stacking items such as boxes on top of. They are best for goods with a combined weight of more than 30 kilograms.

The pallet or skid and the goods loaded on top must be wrapped together to ensure that the goods do not shift during transit. We recommend that you attach the duplicate labels provided for pallets and skids on the top and the side. And if appropriate, label clearly as fragile.

To choose the least expensive quote, select the quote listed first on the results page. To choose the fastest delivery quote, find the earliest date in the Delivery ETA column and select that quote. You may also like to choose a quote from a particular transport carrier.

Myparcel always lists the lowest price quotes first!

The fastest delivery quote can be selected by finding the earliest date in the Delivery ETA column. Note that these dates are best estimates and not guaranteed delivery dates.

To become a member, simply click Sign Up on the top menu bar.

Fill out your email address, password and other details (the fields marked with * as a minimum) then scroll to the bottom and click Sign Up.

You can also sign up as a member while booking a delivery, then update your profile with your details later.

If you have previously signed up as a member, you can log in by clicking the Log In button at the top right-hand side of any page.

You will be presented with a login window. Enter the email address which you signed up with in the first field, and your password in the second field. Then click the LOG IN button.

If you generally use the same browser, we suggest ticking the “Remember Me” box to simplify the login steps next time.

By signing up as a Myparcel member, you can easily manage your bookings and track all your current and previous deliveries via your Myparcel Member Dashboard. The Member Dashboard can be accessed via the top menu bar when you are logged in.

You can search for names, addresses, dates, etc., print or export selected bookings to a CSV file, and email booking details to yourself or a delivery recipient.

If you were not signed up as a Myparcel member and logged in at the time of booking, you will need to open the booking confirmation email to access the details of any previous delivery.

You can update your member account details by logging in and clicking Profile on the top menu bar.

When you have altered your details, scroll to the bottom of the page and click the Update button.

If you have lost or forgotten your Myparcel member password, it can be recovered by clicking the Log In button at the top right-hand side of any page and selecting “Lost your password?”. Then follow the prompts to set a new password.

You need access to the email address you created your Myparcel member account with to recover your password.

Membership is free and without obligation.

By signing up you are able to search, download, print and email all your booked and delivered shipment details in one convenient place — the “Member Dashboard”.

You can also save time entering new bookings by saving default parcel and pickup details to pre-fill the booking form with when you are logged in.

If you use Myparcel more than once, we recommend that you sign up and enjoy the convenience.

Dangerous/hazardous goods are any item or material that could endanger or harm drivers, handlers or any persons, property or the environment.

 Myparcel does not ship dangerous or hazardous goods.

It is your responsibility to be aware of the contents of all items shipped and ensure that no hazardous or dangerous goods are contained therein.

For a comprehensive list of dangerous and hazard goods in Australia, please download the Australian Dangerous Goods Code:
https://www.ntc.gov.au/codes-and-guidelines/australian-dangerous-goods-code

In summary, dangerous and hazardous goods include, but are not limited to:

Yes. You need a standard printer to print the label(s) for your freight and the manifest for your driver. These can be printed in black and white on standard A4 paper. Don’t forget to securely attach a label to each item (and 2 labels to each pallet or skid) and sign 2 copies of the manifest ready for your driver!

Myparcel strongly advises you or an authorised person to be present for driver collection of your parcel. If you cannot be present for pick up, you must leave the parcel in a safe, undercover and accessible location, fully packaged with label(s) attached and manifests signed ready for the driver to pick up. This is done at your own risk and is not covered by our warranty option, so ensure the parcel is not visible to passers-by.

When entering the booking details, you must include any pickup (and dropoff) details for the driver in the “Special Instructions” field.

If the driver is unable to collect the parcel, you will incur an additional charge to cover the cost of the carrier returning to the pickup address at a later time.

When printing labels for a multiple item booking, the label PDF file provided will contain a different label for each item, including duplicate labels for each pallet or skid. Ensure that you print all pages of the PDF and attach each sequentially numbered label (page) to a different item, and duplicate labels to each pallet or skid (top and side).

There should be at least the same number of labels as the total number of items you specified in your booking. If you wish to attach more than one label to an item other than a pallet or skid, you will need to print that item’s label page again.

The general rules for packaging a parcel are to use strong packing tape to seal your parcel or box, make sure labels are firmly attached and clearly visible, and utilise internal cushioning such as bubble wrap, foam or newspaper to create extra padding for your goods. Wrap each item individually to protect them from movement.

Remember, the aim of packaging your parcel is to prevent damage to itself or other freight during transit and for it to be safe for the delivery drivers. Note that if an item is unsuitably packaged or labelled for transit, you may incur an additional charge to cover the cost of rectification.

For further information regarding packaging we recommend viewing the guides listed on some of our carriers’ websites (for links refer to FAQ What are the packaging guidelines?).

The National Transport Commission has a comprehensive guide regarding how to stack goods on pallets and skids. Information specific to pallets and skids can be found from page 35 onwards.
www.ntc.gov.au/Media/Reports/(9E12B22A-6156-41B0-F382-136A34520AF8).pdf

For further information we recommend viewing the guides listed on some of our carriers’ websites (for links refer to FAQ What are the packaging guidelines?).

If the items are a part of the same booking it is most likely they will be picked up at the same time. If they are separate bookings, they will most likely be picked up separately.

Failure to appropriately package/wrap your goods could result in damage, additional charges and inability to deliver the freight.

Please refer to the packaging guidelines from some of our carriers for further information.

When sending fragile goods, it is very important to package them correctly to ensure they arrive intact. We recommend placing fragile goods in the centre of a rigid carton and utilising cushioning materials as protection.

We also suggest using “fragile” or “handle with care” labels to indicate to the drivers that there are delicate goods inside.

Deliveries will generally be picked up between 8:30am and 5:00pm, on the pickup date selected or the nearest business day.

If you selected different opening and closing times when booking, most carriers will take these into consideration and arrive between these times. However, as carriers operate according to area schedules they cannot always accommodate restricted pickup times.

Your parcel will be picked up during business hours on the pickup day you specified. By default, the pickup date is the next business day after you make the booking, however you can specify a later date for pickup.

If you book before 2pm on a business day, it may be possible for pickup to occur on that day if you specify the same day for pickup. However, we cannot guarantee same day pickup, but a best effort based on carrier availability.

Due to the nature of freight services, sometimes pickup will occur after the pickup date specified. Please take this into account when booking your freight, especially if your delivery date has a deadline attached, and ship earlier if possible.

A person authorised to receive and sign for the delivery should be available (and contactable) at the dropoff address on the day of the delivery. The only exception is when you have clearly specified a safe, secure and accessible place for the driver to leave the goods in the Special Instructions field during booking.

Note that deliveries without signature are entirely at your risk, as we cannot be responsible for the security of goods left at the dropoff address.

To track the progress of your delivery, use the Track Delivery button on the booking details page for your delivery. This button can be found on the right-hand side near the top of the Booking Details section.

You can also see the current status of the delivery on the booking details page, which accessible via a link in the booking confirmation email or your Member Dashboard.

If the dropoff address for a booking has changed, the delivery will need to be redirected to the new destination.

You will need to raise a Support Request.

For the support category choose “Change Delivery”. Enter your details as prompted. In the Description field include the Booking ID provided in the booking confirmation email, the new dropoff address, and describe why you need to redirect the delivery.

A Myparcel customer service representative will respond to you via email with an update on the delivery redirection.

Note that if the goods are already in transit, it may not be possible to redirect the delivery. In this case you will need to make a new booking to pickup the goods from the incorrect address and deliver them to the new address.

To check the delivery status of your parcel, use the track and trace function on the top right-hand corner of our website pages. If your parcel delivery status shows as “delivered”, however the receiver still does not have the parcel and cannot find it on the premises, we recommend contacting your selected carrier to request proof of delivery.

Myparcel automatically emails you a PDF tax invoice/receipt in the booking confirmation email.

You can also view, download and email your past order details including tax invoices/receipts via your Myparcel Member Dashboard.

There are a number of different Myparcel documents you may need to print, including:

• Labels
• Manifests
• Booking Details
• Receipts
• Consignment Notes
• Customs Declarations / Commercial Invoices

Some of these are in the form of a PDF document, and some are in the form of a Web Page (HTML document), and the method of printing each may vary slightly depending on the browser you are using.

The first thing is to make sure that you are on a page showing the booking/shipment details. This could be the page shown immediately after completing a booking, or the page which opens when you click on the Shipment Status link in a Booking Confirmation Email, or the booking details page selected from the Member Dashboard or Shipment Viewer.

At the bottom of this page in the Download & Print section, click the Print button for the document you wish to print. Initially this will just download and display the document. To print it you will need to use you browser’s normal printing method. Usually there will be a print button near the top right of the browser window, or if you right-click the mouse on the window a print option will normally appear.

Choose the correct printer and adjust the print settings/preferences (page/paper size, orientation, margins, scale, etc.) as required before clicking the final print button.

By signing up as a Myparcel member, you can easily manage your bookings and track all your current and previous deliveries via your Myparcel Member Dashboard. The Member Dashboard can be accessed via the top menu bar when you are logged in.

You can search for names, addresses, dates, etc., print or export selected bookings to a CSV file, and email booking details to yourself or a delivery recipient.

If you were not signed up as a Myparcel member and logged in at the time of booking, you will need to open the booking confirmation email to access the details of any previous delivery.

If you are trying to print a booking, label, manifest, consignment note, customs declaration or receipt and it is printing too small or too large on the page, or using too many pages to print, you will need to adjust your browser’s print settings.

Every browser has a different method for changing the size of the print. The print settings appear when you start to print something. Look for a setting or preference called Scale or Zoom. They are normally expressed as a percentage. Adjust this setting as required before clicking the Print button.

You may also need to adjust the Page/Paper Size (normally A4 in Australia), Orientation (Portrait or Landscape) and Margins to achieve the desired result.

If you have searched the FAQs for a solution without success, you can click here to raise a Support Request online.

If the Myparcel website does not appear to be working correctly, we would be most appreciative of your assistance in fixing the problem.

If possible, please note the following:

1. A description of the problem you are experiencing
2. Any prior actions that led up to the problem
3. The type and version of the browser you are using
4. If possible, a screenshot showing the problem
5. If applicable, a booking number or consignment number

Then if you could provide this information to us by raising a Support Request, we will respond to you as soon as possible with a solution or in some cases request further information first.

Myparcel may send you a price adjustment notification to refund, discount or surcharge your booking.

Some of the possible reasons why you may receive an additional charge include but are not limited to:

• The declared weight is less than the actual weight
• The freight dimensions that were entered in Myparcel are incorrect
• Freight wasn’t packaged appropriately
• Labels were not attached
• Freight was not ready to be collected
• Freight was not able to be delivered
• The freight contained dangerous goods

Refunds and surcharges will be made through the original payment method used. The reason for the price adjustment will always be included in your price adjustment notification email.

As a business, before offering your product to an international market (or markets), we recommend:

• Researching the restrictions and regulations of the country you wish to ship to
• Identifying a demand for your product, and where your product will stand among local competition
• Understanding the duties and taxes you may face
• Have a policy in place specifically for international shipping, covering international returns and insurance
• Identify a reasonable timeline your customer can expect to wait to receive their goods

The following guides are good resources to begin your research:

TNT International Shipping Guide – https://www.tnt.com/express/en_au/site/how-to/ship-internationally.html

Australian Trade and Investment Commission Guide to Exporting – https://www.austrade.gov.au/Australian/Export/guide-to-exporting

It is better to be safe than sorry. So if you are unsure or looking for advice for international shipping, please raise a support request and our customer service team will be in contact.

Yes, you can send excess luggage through Myparcel, provided you are able to declare all the contents of your luggage and will be able to provide a secure location to drop off and pick up the luggage while you are travelling. Keep in mind, your luggage will most likely take longer to arrive in the country you are travelling to than your flight there!

Yes. Every international shipment needs an accurate HS Code for each individual item within a shipment.

To find your code, Myparcel recommends visiting the Australian Bureau of Statistics (ABS) website to download the official HS Code list.

www.abs.gov.au/AUSSTATS/abs@.nsf/DetailsPage/1233.0Jan%202017

Scroll to the bottom of the page to download the “complete file”. From here, you may wish to use the ctrl + F command or search bar in the excel sheet, to find the item you are looking for.

There are also some online guides and search tools that assist in finding an HS Code. Please use these guides at your own discretion.

To get a quote for a shipment from Australia to another country, go to the Myparcel Home page and complete the details as usual. Before completing the Deliver To field, click the International tickbox below it. Then enter the suburb and postcode of the destination in the Deliver To field. Note that there is no selection dropdown list for international locations, so accuracy in entering the suburb and postcode is vital. Finally, select the destination country from the Country dropdown. You can search for a country by typing the start of the country’s name into the search area, then selecting the country when it appears.

Click the See Quotes button.

If no quotes are displayed, you may need to vary the suburb and/or postcode in the Deliver To field. Try removing dashes or spaces from the postcode. For some countries, such as Japan, enter only the postcode (without a suburb and with no dash in the middle). For non-English countries, you may need to enter the English name of the suburb/town/city in order to identify them correctly. Finally, check that the Pickup Date is between 1 day and 2 weeks in the future.

To get a quote for delivering goods to Japan, tick the International box, then enter only the 7-digit postcode (with no dash) in the Deliver To field.

e.g. 2310048

Change the Country to Japan.

Ensure all other fields are completed before clicking the See Quotes button.

An HS (Harmonised System) Tariff code is a six-digit code that helps classify a product category/type.

For example, if you wished to send a Men’s cotton shirt the code is: 620520

The first two digits, 62, specify the item is an article of apparel or clothing. This is called a chapter.

The second two digits, 05, specify the item is a men’s or boys’ shirt. This is called a heading.

The last two digits, 20, specify the shirt is made of cotton. This is called a sub-heading.

Some countries also add an additional 4 digits to further classify the goods.

Some of the most common HS Codes are listed in Myparcel’s export code selector. Some more common HS Codes include:

All countries have different specifications of what they will import and export.

It is the sender’s responsibility to research and comply with:

• the rules and regulations of the country of import, and
• the rules and regulations of the country of export (Australia)

If you do not comply with these regulations, you may be liable for additional charges.

As a starting point, you may wish to use the following resources to assist your research:

Australian Department of Foreign Affairs and Trade (DFAT) Free Trade Agreement Portal: https://ftaportal.dfat.gov.au/

Australia Post Restricted Goods Guide: https://auspost.com.au/sending/send-overseas/international-post-guide#/

Universal Postal Union list of prohibited goods: http://www.upu.int/uploads/tx_sbdownloader/listCustomsProhibitedArticlesEn.pdf

Yes, you need to declare each individual item.

For example, if you are sending a woman’s t-shirt, candle and silver bracelet in the same box, you need to declare each item using its individual HS Code.

Countries like to keep track of how much/many of each item type they are importing into their country, particularly if it is a commercial import.

A Harmonised System export code (HS code) is a six-digit, internationally recognised code, used to identify items traded internationally.

 
International shipments require more paperwork than domestic shipments due to the customs obligations of both Australia and the destination country.

In general, international shipments require the following paperwork:

1. A least one shipping label securely attached to each item in a visible position. If there are multiple items, the labels should be consecutively numbered to indicate this (e.g. 1 of 3,  2 of 3,  3 of 3).
2. At least two copies of the consignment note (con-note) – as a minimum one copy for customs and one copy for the receiver. These should be signed by the sender and the collection driver before being folded and stored in a shipping document pouch.
3. Two copies of the manifest. These should be signed by the sender and the collection driver, then one folded and stored in a shipping document pouch and the other left with the sender.
4. Three copies of the Customs Declaration (also referred to as the Commercial Invoice – not to be confused with the Tax Invoice/Receipt). These should all be signed by the sender before being folded and stored in a shipping document pouch.
5. A transparent document pouch or similar to hold the above documents. This needs to be attached securely to the first item in the shipment.

For further guidance on preparing goods for international shipment, please refer to the following:

• TNT – How to ship internationally
• TNT – Information for New International Customers (PDF)